FAQs
Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at contact@rinches.com.
ORDER PROCESS
1.How can I place an order?
You can place an order on our website or through WhatsApp by sharing the product details and your delivery address.
2.Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account makes it easier to track your orders.
3.How do I know if my order is confirmed?
Once your order is placed, you’ll receive a confirmation message via WhatsApp or email with the details.
4.Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it by contacting customer support.
5.Can I change my order after placing it?
Yes, changes can be made within 24 hours of placing the order. Contact our customer support team for assistance.
SHIPPING & DELIVERY
1.What are your delivery charges?
Delivery is free for orders above a certain amount. For smaller orders, a standard shipping fee applies, depending on your location.
2.How long does delivery take?
Delivery takes 3–5 working days across Pakistan. For remote areas, it might take up to 7 days.
3.Do you deliver internationally?
Currently, we only deliver within Pakistan.
4.Can I track my order?
Yes, you’ll receive a tracking ID once your order is dispatched.
5.What happens if I’m not home during delivery?
Our courier will contact you to reschedule the delivery.
RETURNS & REFUNDS
1.What is your return policy?
Returns are accepted within 7 days if the product is unused, in its original packaging, and with tags intact.
2.What if my product is damaged or incorrect?
If you receive a damaged or incorrect product, contact us within 3 days to request a replacement or refund.
3.Can I exchange a product?
Yes, exchanges are allowed if the product is unused and returned in its original condition within 7 days.
4.How long does it take to process refunds?
Refunds are processed within 5–7 working days after receiving and inspecting the returned product.
5.Do I have to pay for return shipping?
If the product is damaged or incorrect, we will cover the return shipping cost. For other cases, the return shipping cost must be borne by the customer.
PAYMENTS
1.What payment methods do you accept?
We accept Cash on Delivery, JazzCash, Easypaisa, and bank transfers.
2.Is online payment safe with RINCHES?
Yes, we use secure payment gateways to ensure your transaction is safe and encrypted.
3.Can I pay using a credit or debit card?
Currently, we don’t support direct card payments. Please use JazzCash, Easypaisa, or bank transfers for online payments.
4.Do you offer installment payment options?
No, installment payments are not available at the moment.
PRODUCTS
1.What materials are your rings and chains made of?
Our jewelry is crafted from high-quality stainless steel, ensuring durability and a premium look.
2.Are your products hypoallergenic?
Yes, all our products are made with skin-friendly materials that are hypoallergenic.
3.Do your products tarnish or fade?
With proper care, our jewelry is resistant to tarnishing and fading.
4.Can I customize my jewelry?
Yes, custom engraving or designs are available for select products. Contact us for details.
5.What sizes are available for rings and chains?
Sizes vary by product. You can check the product description or contact us for guidance on sizing.
SUPPORT
1.How can I contact customer service?
You can contact us via WhatsApp, email, or phone at 03196263929 for any queries or support.
2.What are your customer service hours?
Our team is available 24/7.
3.Can I request gift wrapping for my order?
Yes, gift wrapping is available upon request at an additional charge.
PROMOTIONS & DISCOUNTS
1.Do you offer discounts on bulk purchases?
Yes, discounts are available for bulk purchases. Contact us for a custom quote.
2.How can I stay updated on your latest offers?
Follow us on Instagram and sign up for our newsletter to receive updates on promotions and discounts.
3.Do you have a referral program?
Yes, refer a friend and receive exclusive discounts on your next purchas
JEWELRY CARE
1.How do I take care of my jewelry?
Keep your jewelry dry, avoid exposure to chemicals, and store it in a jewelry box to maintain its shine.
2.Can I wear your jewelry while swimming or showering?
We recommend avoiding water exposure to ensure the longevity of your jewelry.
3.What should I do if my jewelry tarnishes?
Use a soft polishing cloth to clean your jewelry and restore its shine.
